Specification
Product Details
- Brand: Sapphire Technology
- Model: 11202-05-20G
- Dimensions: 6.50" h x
2.50" w x
9.25" l,
Features
- 1 x Dual-Link DVI
- 1 x DisplayPort
- 1 x HDMI
- PCI Express 3.0
- 128 -bit GDDR5
- AMD Eyefinity 2.0
- Discrete Digital Multi-Point Audio
- DisplayPort 1.2
Product Description
The new SAPPHIRE HD 7700 series is a new family of graphics cards targeting the enthusiast on a budget and mainstream users looking for increased graphics performance. It is based on the second family of GPU's from AMD built in its new 28nm process and featuring the highly acclaimed GCN graphics processing architecture. The new HD 7770 and HD 7750 GPUs have an optimised internal structure sharing many of the features of the high performance HD 7900 series already released but with fewer Stream processors and a simplified 128-bit high speed memory interface to the latest DDR5 memory types.
Customer Reviews
Most helpful customer reviews
4 of 4 people found the following review helpful.
By Gary Moody
I have used this video card for 4 months since purchase. I was happy with its performance and connectivity options. However, after four months, my PC began freezing during video playback, requiring a restart. It then began to freeze and then restart itself and would refuse to wake from sleep state. I initially believed it to be either an OS problem or a problem with the SSD and was preparing to purchase a new one and re-install the OS. A month later, the audio stopped working except via front panel headphone jack. A week later that stopped working as well. I had my PC connected to my monitor via HDMI for video and audio. When the audio stopped working, I pulled out this video card and replaced it with a half height low power video card from my Kids' PC and it has been running crash-free with audio and (much lower resolution) video ever since. While I realize that occasionally, an individual component may have minor defects and that it may not reflect on the entire product line or that manufacturer, my real problem is with Sapphire's warranty on this over-$100 mission-critical part and Amazon's response.According to the Sapphire website at "[...]", Sapphire VGA products have a two-year warranty. Excellent. That's what I expected. It adds, however, that all warranty/RMA "enquires" (inquiries) must be made through the dealer/reseller, like so:"Sapphire VGA products carry a 2 year warranty with all enquires carried out through your initial place of purchase. This can only be carried out by the original purchaser Please contact your Dealer/Reseller for Warranty / RMA service. They will require proof of purchase which includes the original invoice/documentation."No other contact information or RMA number request form is available on the site, unlike some of their competitor video card manufacturers' sites which include contact information and automated RMA number request forms.I called Amazon directly as the reseller of my faulty component and requested RMA number or information on how to obtain one. After a 45 minute conversation with a customer service representative who read the script of "This product is past its 30 day return window. You need to contact the manufacturer for warranty repair" multiple times to me each time I explained that Sapphire states RMAs must be requested through the reseller so how do I do that. In the end, she said she could send me a return label for Amazon, but there was no guarantee that it would be refunded or replaced since "it was past its 30 day return window" and that she would give me the customer support contact number for Sapphire. I was placed on hold. After several minutes, the representative informed me that the system would not allow her to send me a return label "since it was past its 30 day return window" and that when she tried to find a customer support number or Sapphire, that she received an error message and that they did not have such a number to give to me. I was furious by this point and tried to calmly restate the situation.I did not expect Amazon to send me a free video card, and I did not call for that reason. I have built and repaired PCs for years and rarely have I had a video card fail, especially after only a few months. I checked the manufacturer's website and they state that Amazon must handle RMA number inquiries. So I have contacted you. You are telling me I can't return the product. That's fine. I am not trying to return an unwanted product, I am trying to RMA a faulty product and I was directed to you at Amazon by the manufacturer's warranty page. You are telling me you don't handle warranty repair/RMA requests but you could send me a return label anyway and maybe it might work or maybe I send my video card out into oblivion because it get caught in the cogs of Amazon internal machinery, never to be seen again. I am not going to risk that when this is a very straight forward warranty repair situation. I thought it ludicrous that Amazon was directly selling a product but was unaware that the manufacturer was holding them responsible for warranty inquiries and apparently has no contact information for the company. This is not some corner mom-and-pop store or strip mall PC repair shop. This is Amazon, one of the largest retailers in the world, and they don't 1. know Sapphire has stated Amazon handles warranty issues and 2. have any contact information for the companyHow exactly do they order more product from this manufacturer?I did state that I wanted to file a complaint and recommend that Amazon not carry Sapphire products since they have set up this paradoxical warranty process between the two and that Amazon should not carry a product for which they are unaware of warranty policies and that they are expected to take a role.In the end the customer service representative restated that "this product is past its 30 day return period and Amazon does not handle RMA inquiries so contact Sapphire, and Amazon does not have contact information for Sapphire, and if I would like to resolve this problem I should post my issue in a product review and then MAYBE the moderators at Amazon and the manufacturer's product review trolls will read it and contact me to resolve the issue."I then restated what she told me, "So, let me get this straight. I have called directly to customer service at Amazon in order to try to resolve a situation and get an RMA number or information as directed, NOT any physical item or product or refund from Amazon, and after this drawn out discussion you are telling me you cannot resolve the issue and have no information and that I should post a ranting review to the world and hope some one comes along and looks at it and maybe they will resolve it through an indirect process." She confirmed that I understood correctly.While I do not want to put my fault video card into a box with an Amazon return label where it can disappear into the netherworld, I also don't believe that my warranty/RMA number request should be shot off indiscriminately into the roiling toils of cyberspace. Why don't I go out in my front yard and sling the video card like a Frisbee as far as I can and hope that by chance it lands in a PC repair shop and then my problem will be resolved. That makes much so much more sense than calling directly.
1 of 1 people found the following review helpful.
By Gordon J. Balbach
I bought 2 of the Sapphire Radeon HD 7750 cards. After reading various reviews of higher end cards I came to the conclusion that buying 2 of these cards would get me great performance for a lot less money and use less power. Seems like I was correct.
0 of 0 people found the following review helpful.
By Ron
Bought 3 for new builds works great no problems so far after 3 months with any of the computers yet
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